Privacy Policy

Last updated: 12/03/2025

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect about you and why, what we do with that information, and how we handle that information.

This Policy applies between you, the user of this Website (https://www.ukkei.co.uk/) and any sub-domains belonging to Ukkei Ltd., the owner and provider of this Website.

Updates to this policy

The effective date of this Privacy Policy is 12 March 2025. We reserve the right to modify or amend this Privacy Policy anytime. All changes will be effective immediately upon posting to this Website. Please review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated. By accessing or using this Website after such changes are posted, you agree and consent to all such changes.

Your information we collect:

To provide an efficient, meaningful and customised experience, we collect information from you in several different ways on this Website, including, without limitation:

Personal details: your name, email address, postal address, contact number
Financial information: billing address
Other information related to your request for our products or services

Your personal information will be used to:

Process and fulfil your orders or requests
Notify you of the status of your order delivery
Inform you of the latest updates on our products and services
Improve our services or marketing activities

During registration or ordering, you will be prompted to provide personal information that includes, but is not limited to, your name, shipping and billing address, phone number, and email address. This personal information is used for billing purposes, fulfilling and communicating with you about your order, and internal marketing purposes. If we encounter a problem while processing your order, your personal information may be used to contact you.

Our Website uses cookies for statistical analysis, to understand user behaviour, to administer the site, to tailor the information presented to a user based on your preferences, and to improve user experience. Any information gathered by our use of cookies is compiled on an aggregate, anonymous basis.

Most web browsers automatically accept cookies; however, you may delete or disable cookies using your browser's settings.

How we use and disclose your information

Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfil your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Your rights to access, correct and delete

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.

Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

If you need assistance correcting or updating your personal information or would like to request that we delete your personal information, please contact us with your request at contact@ukkei.co.uk

Legal basis for the processing

By disclosing your personal information to us using this website, you consent to the collection, storage and processing of your personal information by Ukkei Ltd. in the manner set out in this Privacy Policy.

If processing is necessary for your interests, for example, informing you of a delay in your delivery, this is done using legitimate interests as a legal basis.

Retention of your personal information

Personal information that we collect, access or process will be retained only as long as necessary to fulfil the purposes for which it was collected unless otherwise provided in agreements between you and Ukkei Ltd or as required or authorised by law. Personal information that is no longer required to fulfil the identified purposes will be destroyed, erased or de-identified.

Data security

The Website incorporates reasonable and appropriate physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information.

Access by children

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Third party websites and links

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Contact us

If you have questions or concerns about this Privacy Policy or how we collect and use our customers' information, you can email us at contact@ukkei.co.uk